Last updated: 10 May 2026
This policy explains when and how you may cancel a confirmed booking at Vythiri Park, and the basis on which refunds (if any) are processed. By completing a booking on bookings.vythiripark.com (or any partner channel that uses our booking engine), you accept this policy.
1. Cancellation window
| When you cancel | Refund |
|---|---|
| More than 24 hours before your visit date | Full refund (100% of amount paid) |
| Within 24 hours of your visit date | No refund |
| No-show on the visit date | No refund |
The 24-hour window is calculated from 00:00 IST on your visit date. For example, if your visit date is 15 May, your cancellation must be received before 23:59 IST on 13 May to be eligible for a full refund.
2. How to request a cancellation
Email info@vythiripark.com from the email address used at the time of booking, with the subject line Cancellation – <Booking Reference>. Please include:
- Your booking reference number (starts with
VP) - Your name and registered mobile number
- Reason for cancellation (helps us improve — but not required)
You may also call our reservations desk on +91 7511183000 during operating hours; we will confirm cancellation receipt by email.
3. Refund processing
- Approved refunds are processed within 5–7 business days from the date of cancellation confirmation.
- Refunds are returned to the original payment method — there is no option to redirect to a different card, UPI ID, or bank account.
- For card and net-banking payments via CCAvenue, the refund will appear on your statement under "CCAvenue / Vythiri Park" within 5–10 business days depending on your issuing bank.
- For UPI payments, the refund typically appears within 24–48 hours of processing.
- Bank holidays and weekends may extend these timelines.
4. Weather, ride closures and Park-initiated cancellations
The Park does not issue refunds for adverse or inclement weather. Most of our 50+ attractions remain accessible in all but the most extreme conditions, and partial-park operation is the norm during heavy rainfall.
If the Park itself is forced to close for the full day due to circumstances beyond reasonable control (natural disaster, governmental order, civil disturbance, force majeure), we will offer you a choice between:
- A full refund of the ticket value, or
- Rescheduling to a date of your choice within the next 60 days, subject to availability
5. Modification of an existing booking
You may request a date change (without cancellation) up to 24 hours before your visit, subject to availability. Date changes are free of charge. Changes to visitor counts, package upgrades, or downgrades may be requested in the same way; price differences (if any) are payable / refundable as applicable.
6. Group bookings (15+ guests)
Group bookings of 15 or more guests, school trips, and corporate outings are governed by the separate group-booking terms agreed at the time of reservation. In general, group bookings require at least 72 hours' notice for cancellation to be eligible for a full refund.
7. Partial use of a ride pass
If you leave the Park early or are unable to access all the rides included in your selected pass, the ticket is treated as fully consumed. We do not issue partial refunds for unused rides, weather interruptions during your visit, or shorter-than-expected stays.
8. Disputes
If you are dissatisfied with the outcome of a refund request, please email info@vythiripark.com with the subject line Refund Dispute – <Booking Reference>. We will respond within 7 working days. Unresolved disputes are subject to the exclusive jurisdiction of the courts at Kalpetta, Wayanad, as set out in our Terms & Conditions.